ABOUT US
We are honored you've chosen to spend time with us at Sorelle Studio. Every appointment is thoughtfully reserved to provide a personalized experience. The following information is intended to help your visit feel seamless from beginning to end. ••••••••••••••••••••••••••••••••••••••••••• Parking: Our unit #163 faces 12th Ave, complimentary street parking is available all along 12th Ave with additional parking inside the Chartwell complex. If you cannot find street parking, you may park in the Chartwell parking garage upon request. Please text your Nail Technician for access to the garage. *Nearby train crossings may occasionally delay traffic. We recommend allowing a few extra minutes when traveling to your appointment. ••••••••••••••••••••••••••••••••••••••••••• Late Arrivals: If you anticipate a late arrival, please contact your provider as soon as possible. Late arrivals may require a shortened service in order to remain on schedule for the next guest. In some cases, appointments may need to be rescheduled and will be subject to the cancellation policy. ••••••••••••••••••••••••••••••••••••••••••• No-Show Policy: Appointments that are missed without notice will be considered a no-show and charged 100% of the reserved service. Future bookings may require prepayment. ••••••••••••••••••••••••••••••••••••••••••• Service Guarantee: We take great pride in our work and want you to leave feeling completely cared for. If you experience concerns with your product retention, please contact your Nail Technician and they will gladly evaluate the situation and determine an appropriate solution. ••••••••••••••••••••••••••••••••••••••••••• Right to Refuse Service: Sorelle is committed to providing a welcoming, respectful environment for every guest. We reserve the right to refuse or discontinue service when necessary, including but not limited to situations involving unsafe or unsanitary conditions, inappropriate behavior, or circumstances that may compromise the health, safety, or comfort of our guests or team. •••••••••••••••••••••••••••••••••••••••••••
CANCELLATION POLICY
We understand that plans occasionally change. If you should need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice. Appointments cancelled with less than 24 hours' notice, as well as same-day cancellations, will incur a cancellation fee of 100% of the reserved service.